Below you will find a list of frequently asked questions,
click the arrows to swipe through them all.
FREQUENTLY ASKED
Do you accept direct billing?
Yes, direct billing is available for Acupuncture and Massage Therapy with participating insurance providers. Receipts are also available for Acupuncture and Registered Massage Therapy (RMT) for clients who prefer to submit their own insurance claims.
How do I know if my insurance plan supports direct billing?
Is parking available?
Yes, parking is available in the front driveway or on the street for your convenience.
What is your cancellation and late arrival policy?
Cancellation & Rescheduling: At least 24 hours’ notice is required. Cancellations or rescheduling requests with less than 24 hours’ notice and no-shows incur a 50% scheduled service fee. The clinic may require outstanding fees to be paid before future bookings. Clients with a history of no-shows may be required to pay a deposit for future appointments. These fees cannot be claimed through insurance.
Emergency Exceptions: Notify the clinic as soon as reasonably possible. Emergencies are reviewed case by case; fees may be waived at the clinic’s discretion.
Late Arrival: Treatment may be shortened. Appointments end at the scheduled time, and the full fee applies if treatment proceeds. If insufficient time remains for appropriate treatment, the clinic reserves the right to cancel the appointment and may apply a 50% cancellation fee.
Arrivals more than 15 minutes late without prior notice may be treated as no-shows at the clinic's discretion.
Appointment Duration: Booked time includes assessment, treatment, home care instructions and foot soaking for foot massage appointments, as applicable.
FREQUENTLY ASKED
FREQUENTLY ASKED
How often should I receive treatment?
Treatment frequency depends on your individual needs, health concerns, and response to care. Recommendations will be tailored to your assessment findings, treatment goals, and progress.
What should I do after treatment?
After treatment, it is recommended to rest as needed, stay hydrated, and follow any personalized aftercare or home care instructions. Temporary mild soreness or fatigue may occur, depending on the treatment received.
Can I come to my appointment if I am sick?
Please reschedule if you have a contagious illness or symptoms such as fever, frequent coughing, sneezing, or a runny nose. You are welcome to return once you are no longer contagious.
Professional treatment only
All services are strictly professional and therapeutic. Inappropriate requests or behaviour will not be tolerated.
We accept direct billing for the following insurance providers:
Blue Cross, Sunlife, Greenshield, Telus: Alberta Blue Cross, Beneva, BPA, Canada Life, Canada Life - PSHCP (Public service health care plan), Canadian Construction Workers Union, Chambers of Commerce Group Insurance, CINUP, ClaimSecure, Coughlin, D.A. Townley, Desjardins, Equitable Life, First Canadian, GMS, GroupHEALTH, GroupSource, Industrial Alliance, Johnson, Johnston Group, LiUNA Local 183, LiUNA Local 506, Manion, Manulife, Maximum Benefit, People Corporation, RWAM, Simply Benefits, TELUS AdjudiCare, Union Benefits, UV Insurance.
